Service Administrator

We are currently seeking an experienced Service Administrator to join a busy and well-established operation based in Paget, Mackay. This is a short-term maternity relief contract offered on a casual basis, with consistent full-time hours.

About the Company:

Haynes is part of a large family of companies, and we pride ourselves on the fact that we can offer solutions to our customers. We believe that people do amazing things and surround ourselves with people who are as committed as us to providing a safe and highly productive working environment for our employees.

About the Role

This position plays a key role in supporting the Service & Parts team and ensuring the smooth day-to-day operation of the branch. You will be responsible for delivering high-quality administrative support while maintaining strong customer relationships with both internal and external stakeholders.

What’s on Offer

• Pay: $44 per hour, flat rate
• Roster: Monday to Friday
• Hours: 9am-5pm
• Location: Paget, Mackay
• Duration: Initial 3-month contract with potential for extension (maternity leave cover)

Key Responsibilities

• Provide end-to-end administrative support to the Service & Parts team and Branch Manager
• Manage job workflows, ensuring timely processing, invoicing, and reduced work in progress (WIP)
• Prepare, check, code, and process invoices, purchase orders, and warranty claims
• Respond to customer enquiries and resolve issues professionally to maintain strong relationships
• Support day-to-day branch operations including purchasing, document control, and record keeping
• Coordinate appointments, meetings, and general office activities
• Handle front desk and phone enquiries in a friendly and efficient manner
• Maintain office supplies, equipment, and general workplace organisation
• Ensure compliance with company policies, safety standards, and quality processes
• Contribute to a clean, safe, and efficient work environment

About You

• Experience in administration or clerical roles
• Strong customer service experience
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Understanding of parts and/or warehousing processes (highly regarded)
• Excellent communication skills with a professional and friendly approach
• Strong attention to detail with the ability to work efficiently and accurately
• Comfortable using office systems, including computers and phone systems

If you are an organised and proactive administrator looking for your next opportunity in a fast-paced service environment, we would love to hear from you.

Submit your application today to be considered.

At Haynes, we keep things simple: We back the talent of our people and land the jobs that best suit their needs. Secure your future, get in touch with Haynes and cast your net wider.

All applications will be treated with the strictest of confidentiality and only successful candidates will be contacted for interview.

The Haynes Group of companies is an equal opportunity employer.

Georgia Roberts | Recruitment Coordinator | groberts@haynespeople.com.au | (07) 4960 2919