Parts Interpreter

About Us

Haynes is proud to be part of a large, dynamic family of companies. We are solutions-driven and committed to providing safe, productive, and people-focused working environments. At Haynes, we believe people do amazing things - and we surround ourselves with individuals who share our passion and commitment.

About the Role

We’re seeking an experienced and detail-driven Parts Interpreter to join our client’s team, based in Mackay. In this role, you’ll play a vital part in delivering top-tier customer service and ensuring clients receive the right parts at the right time. With your knowledge of heavy machinery - particularly Caterpillar equipment - you’ll help maintain the client’s reputation for reliability, accuracy, and service excellence.

Key Responsibilities

• Provide exceptional service that reflects the value of Caterpillar products
• Accurately identify and source parts.
• Provide factual technical information - no opinions or diagnoses.
• Keep customers informed on part availability, order status, and expiring quotes.
• Ensure timely and professional phone service and follow-ups.
• Adhere to company credit policies and process transactions accurately.
• Maximise parts availability through efficient sourcing and smart shipping decisions.
• Support daily operations, including clerical tasks, returns, and inventory checks.
• Promptly resolve and report customer complaints.
• Actively promote related parts and refer sales leads to relevant teams.

What We’re Looking For

• Proven experience in a Parts Interpreter or similar role.
• Strong knowledge of heavy equipment parts.
• Proficiency with parts systems and excellent research skills
• Commitment to factual and accurate customer communication.
• Excellent phone manner and customer service mindset.
• High attention to detail and ability to meet deadlines under pressure.

What We Offer

• A collaborative and high-performing team environment.
• Ongoing training with the client
• Competitive remuneration package and employee benefits.
• The chance to work with a respected and reputable industry leader

Why Haynes Recruitment?

At Haynes Recruitment, we keep things simple. We support the talent of our people and match them with the best job opportunities. Secure your future with us-get in touch with Haynes Labour Hire and Recruitment and take your career further.

How to Apply:

All applications will be handled with the utmost confidentiality. Only successful candidates will be contacted for an interview.

Equal Opportunity Employer:

Haynes Group is an equal opportunity employer, committed to fostering a diverse and inclusive workforce.

Taylor Collett | Senior Recruitment Coordinator | tcollett@haynespeople.com.au | 0409 734 844