Service Coordinator

We're seeking a motivated Service Coordinator to join our client’s dynamic team. Reporting to the Field Service Supervisor, you'll play a key role in supporting the Field Service team, managing service call Work in Progress (WIP), and handling a range of administrative tasks.

Position Details:

• Monday to Friday roster
• Casual ongoing position
• 38 hours per week
• $45.83 per hour plus penalties
• Immediate start available

Key Responsibilities:

• Provide a high-quality, cost-effective service that exceeds customer expectations and returns nil customer complaints
• Follows up on any rework, write-off or goodwill requests
• Accurately encoding all documentation relevant to AX as required
• Ensure labour hours have been correctly encoded and that any missing labour hours are accounted for on a daily basis
• Effectively and accurately manage SIP/WIP and accurately forecast invoicing expectations
• Collaborate and work closely with the Field Service Foreman and Field Service Fitters.

The successful candidate, must have:

• Current drivers' licence and reliable transport
• Experience working within a service orientated environment.
• Knowledge of CAT products and services desirable.
• Understanding of job workflow processes
• Impeccable attention to detail in your work
• Ability to work in a fast-paced environment with minimal supervision while providing exceptional service to our internal and external customers.
• Proven stakeholder and customer engagement with a high degree of confidentiality and professionalism.
• Ability to pass pre-employment medical including Drug/Alcohol screen.

About Haynes Group:

Haynes Group is proud to be part of a large family of companies, committed to delivering effective solutions to our customers. We believe in the power of people and create an environment where individuals can thrive, focusing on safety and productivity. Join us to be part of a company that truly values its employees and supports your growth!

Why Haynes Recruitment?

At Haynes Recruitment, we keep things simple. We support the talent of our people and match them with the best job opportunities. Secure your future with us-get in touch with Haynes Labour Hire and Recruitment and take your career further.

How to Apply:

All applications will be handled with the utmost confidentiality. Only successful candidates will be contacted for an interview.

Equal Opportunity Employer:

Haynes Group is an equal opportunity employer, committed to fostering a diverse and inclusive workforce.

Taylor Collett | Senior Recruitment Coordinator | tcollett@haynespeople.com.au | 0409 734 844