Service Advisor

  • Mackay
  • Permanent
  • Fri Feb 14 02:20:21 2020
  • 200008537

Haynes Mechanical is currently seeking a motivated ‘Service Advisor’ to work in the Mackay office. This position requires a high degree of accuracy and customer service. Fundamental elements of this role include but are not limited to a high level of communication, a sense of urgency towards customer enquiries/ customer service and the ability to establish customers scope of work within a timely manner.

The successful individual will have the ability to maintain professional business relationships with new and existing customers and ensuring that customers are kept up to date with job progress. Achieving results not only through their own self-commitment but also through a team effort.

When people engage with Haynes, they see our Purpose in action. We want them to be inspired by all the little things that demonstrate our passion, energy and commitment to personal and organisational growth. Our culture is distinctive, our Principles & Values are important, and we are results-driven.

Suitable candidates must have:

  • Trade Qualified Diesel Fitting or a Mechanical Trades with a minimum of 5 years’ experience post-trade
  • Commercial and Financial understanding of Segments in Process (SIP)
  • Ability to provide specialist advice on products and services including repairs
  • Understanding of job workflow processes
  • Working knowledge of computer systems and programs/ systems including MYOB and Excel
  • Demonstrated conceptual, rational and collaborative skills including the ability to solve complex problems
  • Ability to work under pressure, prioritise commitments and met critical deadlines while maintaining quality standards
  • Proven ability to deliver an extraordinary customer experience
  • Attention to detail

Desirable qualities:

  • Tertiary qualification in Business Management, Engineering or related discipline

In return, you will receive:

  • Competitive remuneration package
  • Opportunity for Career progression
  • Long term position
  • Excellent safety & team culture

If you believe you have the required skills and experience to take on this exciting opportunity, then we strongly encourage you to apply now. Register through Haynes Group website at

All applications will be treated with the strictest of confidentiality and only successful candidates will be contacted for interview.

The Haynes Group of companies is an equal opportunity employer.